CLIENT SERVICES ADMINISTRATOR (CSA)

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ABOUT THE ROLE

• Maintaining and managing accurate client data using MYOB AE, FYI Docs, Xero and Xero Practice Manager.
• Using the ATO Portal for lodgements, queries and correspondence.
• Supporting the implementation and improvement of systems and workflows.
• Preparing and finalising client correspondence, reports and documentation.
• Assisting with billing and invoice generation.
• Collaborating with team members and Directors to complete shared CSA pool tasks.
• Supporting reception duties such as greeting clients and handling incoming calls.
• Assisting with our software upgrade and transition.

ABOUT YOU

To succeed in this role, you will bring a strong administrative background within a medium to large accounting or professional services environment. You will have:

• Proven competency with the full MYOB Suite, FYI Docs, Xero and Xero Practice Manager.
• Prior experience using the ATO Portal for lodgements and client queries.
• Demonstrated experience supporting or leading system implementations, preferably including Xero within a mid-tier accounting firm.
• Strong interpersonal, communication and influencing skills, with the confidence to liaise across teams and with external clients.
• A high level of accuracy, initiative and attention to detail.
• The ability to manage competing priorities in a professional and organised manner.

BENEFITS: 

This is an excellent opportunity to join a progressive Tax Compliance and Business Advisory team within a mid-tier firm as a Client Services Administrator. It will be a rewarding and lifelong career opportunity, that we are certain will be the highlight of your career.

Also, as Armada is proudly WA owned, we have many clients in regional WA, Northern Territory, Christmas Island and Cocos Island. We take our commitment to work life balance seriously and understand flexibility means different things to different people.

You’ll enjoy:

• Flexibility that fits your lifestyle – whether that’s early starts, remote days, or making time for school runs or study.
• Working in a bright, modern office in Osborne Park. Complete with an on-site gym, outdoor balcony, and BBQ area, it’s a space designed for both productivity and connection.
• Taking charge of your career with access to our dedicated learning & development program, tailored to help you build technical skills, grow as a professional and thrive in your role.
• A range of wellness initiatives, as well as confidential support through our Employee Assistance Program, so you feel supported both in and outside of work.
• An active social club – with morning teas on the balcony to paint-and-sip nights and themed trivia, where we make time to connect and celebrate wins together.